Privacy Policy

Last Updated: 14 September 2026

INEX ITES Research Pvt Ltd (“INEX”, “we”, “us”, or “our”) respects the privacy of individuals and is committed to handling personal information responsibly and in accordance with applicable data protection and privacy laws.

This Privacy Policy explains how INEX collects, uses, processes, stores, shares, and protects personal information in connection with our website, business activities, B2B research services, client engagements, and communications.

By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to personal information processed by INEX in connection with:

• Visitors to our website
• Individuals who contact us
• Prospective and existing clients
• Business contacts and representatives of organizations
• Vendors, suppliers, and business partners
• Individuals whose professional information is researched as part of our B2B data services
• Job applicants and prospective employees
• Other individuals who interact with INEX in the course of our business

Where INEX processes personal information on behalf of a client as part of a contracted research or data-service engagement, the client may determine the purpose and manner of processing. In such circumstances, INEX may act as a data processor or service provider to the extent applicable under relevant law.

Information We Collect

1. Information You Provide Directly

You may provide information when you:

• Submit an enquiry through our website
• Request information about our services
• Communicate with our team by email, telephone, or other business channels
• Enter into a business relationship with us
• Provide information as part of a client, supplier, or business engagement
• Apply for a position with INEX

This information may include:

• Full name
• Business email address
• Business telephone number
• Job title or designation
• Company name
• Business address
• Company website
• Information contained in your enquiry or correspondence
• Other information that you voluntarily provide

2. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically depending on the website configuration and technologies in use. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website interaction and usage information

Professional and Business Information

As part of our B2B research and data services, INEX may research professional and business information relating to organizations and their representatives.

Depending on the scope and requirements of a project, this information may include:

• Name
• Professional job title or designation
• Company name
• Business email address
• Business telephone number
• Business address
• Company website
• Professional or business profile information
• Industry information
• Company size
• Business information
• Other professional or publicly available business information relevant to the research requirement

Sources of Business and Professional Information

Depending on the requirements of a project, INEX may obtain business and professional information from sources such as:

• Information provided directly by individuals or organizations
• Information provided by our clients
• Company websites
• Publicly available business information
• Public professional profiles
• Business directories
• Trade and industry sources
• Commercially available or licensed data sources, where applicable
• Other legitimate research sources

We seek to use appropriate sources and apply reasonable research and verification procedures when processing business and professional information.

How We Use Information

INEX may use information for purposes including:

• Responding to enquiries and requests
• Communicating with prospective and existing clients
• Providing information about our services
• Preparing proposals and quotations
• Managing client and supplier relationships
• Delivering contracted services
• Conducting B2B contact research
• Performing data enrichment and validation
• Performing CRM data cleansing and hygiene
• Conducting market and custom research
• Conducting desk research
• Maintaining business records
• Managing our website and business operations
• Improving our services and processes
• Maintaining information security
• Preventing fraud, misuse, or unauthorized activity
• Managing recruitment and employment activities
• Complying with legal and regulatory requirements
• Establishing, exercising, or defending legal rights
• Performing other activities permitted by applicable law

We seek to process information only for purposes that are relevant and reasonably necessary for our business or the services we provide.

Client-Provided Data

Clients may provide INEX with databases, spreadsheets, contact information, company information, or other data for purposes such as:

• Data cleansing
• Data enrichment
• Data validation
• Contact verification
• CRM hygiene
• Market research
• Company research
• Contact research
• Data standardization
• Other agreed research or data services

Where INEX processes information provided by a client, we generally process that information according to the client's instructions and the applicable agreement.

The client is generally responsible for determining the purpose for which the information is collected and used and for ensuring that it has the appropriate rights or lawful basis to provide the information to INEX.

INEX will not knowingly use client-provided information for unrelated purposes outside the
agreed scope unless authorized by the client or required or permitted by applicable law.

Legal Basis for Processing

Where applicable privacy law requires a legal basis for processing personal information, INEX may rely on one or more of the following:

• Consent - where an individual has provided valid consent for a specific purpose.
• Contract - where processing is necessary to enter into or perform a contract or provide a requested service.
• Legitimate Interests - where processing is necessary for a legitimate business purpose and those interests are not overridden by applicable privacy rights.
• Legal Obligation - where processing is necessary to comply with applicable legal, regulatory, tax, accounting, or other obligations.

The legal basis for a particular processing activity will depend on the circumstances and applicable law.

B2B Communications

As a B2B research and services company, INEX may communicate with businesses and professional contacts regarding:
• Our services
• Business enquiries
• Existing business relationships
• Proposals and projects
• Research requirements
• Relevant business communications

Where applicable law requires consent or provides an opt-out right, INEX will comply with those requirements. If you do not wish to receive marketing or other non-essential communications from us, you may contact us using the details provided in this Privacy Policy or use an unsubscribe option where one is provided.

Sharing of Information

INEX may share information where necessary to operate our business, provide services, fulfill contractual obligations, or comply with applicable law. Information may be shared with:

• Authorized INEX employees and personnel
• Service providers supporting our business operations
• Technology and infrastructure providers
• Professional advisers
• Contractors or research partners where required for an agreed service
• Clients where information is part of an agreed service deliverable
• Government authorities, regulators, courts, or law-enforcement bodies where legally required

Where appropriate, we seek to ensure that third parties handling information on our behalf are subject to appropriate confidentiality and security obligations. INEX does not sell personal information as a standalone consumer product.

Data Security

INEX takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction. Depending on the nature of the information and service, these measures may include:
• Access controls
• User authentication
• Restricted access to client information
• Confidentiality obligations
• Secure data-handling procedures
• Internal data-management procedures
• Backup and recovery processes
• Employee awareness and data-handling practices
• Review of information-handling procedures

We regularly consider appropriate measures based on the nature of the information and the risks associated with its processing. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

International Data Processing

INEX works with clients and business partners in different countries. As a result, information may be accessed or processed across different jurisdictions when necessary to provide our services or operate our business. Where international processing or transfers are subject to applicable data protection requirements, INEX will take reasonable steps to use appropriate safeguards and lawful transfer mechanisms.

Data Retention

INEX retains information only for as long as reasonably necessary for the purpose for which it was collected or processed. The retention period may depend on:

• The purpose for which the information was collected
• The nature of the information
• Client and contractual requirements
• Legal and regulatory obligations
• Accounting and business requirements
• Dispute resolution requirements
• Security and audit requirements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information. These may include:

• The right to request access to personal information held about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal information where legally applicable
• The right to request restriction of certain processing
• The right to object to certain processing activities
• The right to withdraw consent where processing is based on consent
• The right to request information about how your personal information is processed
• The right to lodge a complaint with an applicable privacy or data protection authority

These rights may be subject to legal limitations and exceptions. To exercise an applicable right, please contact INEX using the contact details provided below. We may request reasonable information to verify your identity before processing certain requests.

Accuracy of Information

INEX takes reasonable steps to maintain accurate and relevant information. However, business and professional information may change over time. Information obtained from external or publicly available sources may therefore become outdated or inaccurate. If you believe that information relating to you is inaccurate, incomplete, or outdated, you may contact us and request that it be reviewed or corrected, subject to applicable law.

Data Security Incidents

INEX maintains procedures for identifying, assessing, responding to, and managing suspected or confirmed information-security incidents. Where a personal data breach occurs, INEX will take reasonable steps to:

• Contain the incident
• Investigate the circumstances
• Assess potential impact
• Take appropriate corrective measures
• Notify clients, individuals, regulators, or other parties where required by applicable law or contractual obligations

Children's Privacy

Our website and services are intended for businesses and professional users and are not directed toward children. INEX does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

Confidentiality and Client Information

INEX recognizes the confidential nature of information provided by clients as part of a business engagement. Client information may include business databases, research requirements, contact information, project specifications, reports, files, and other materials provided for the purpose of delivering contracted services. INEX will handle such information in accordance with applicable contractual confidentiality obligations and agreed project requirements.

Changes to This Privacy Policy

INEX may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our business practices
• Changes to website technologies
• Changes to applicable privacy or data protection requirements

When we make changes, we will publish the updated Privacy Policy on our website and revise the “Last Updated” date. We encourage users and business contacts to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, believe that your personal information has been handled incorrectly, or wish to exercise an applicable privacy right, please contact us.

INEX ITES Research Pvt Ltd

Website: www.inexint.com
Email: raksha.patel@inexint.com
Registered Office: Office 209, 2nd Floor, Global Plaza, Global City, Virar West, Mumbai, Virar, Maharashtra

We will review privacy-related enquiries and requests and respond in accordance with applicable law.

© INEX ITES Research Pvt Ltd. All Rights Reserved.